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ISO 20000:2011


ISO/IEC 20000 is the first international standard for IT service management. IT Service Management with an integrated set of management processes for effective delivery of services to customers.ISO 20000:1-2011 is based on the ITIL (Information Technology Infrastructure Library) framework. ISO 20000 certification prescribes that the organization has adequate controls and procedures in place to consistently deliver a cost effective and quality IT service.

ISO/IEC 20000-1:2011
 ISO/IEC 20000 designed to help organizations develop integrated processes necessary to deliver effective managed IT services to customer.The scope includes: 

  • Requirements for a management system 
  • Planning and implementing IT service management 
  • Service delivery process 
  • Relationship processes 
  • Resolution processes
  • Control processes 

Key Features of ISO 20000 standards

ISO 20000-1:2005 is the First version of IT Service Management System standard which is applicable to all Information technology service providers and organization depending on information technology relate to their business activities.

Benefits of adopting ISO 20000-1:2011 

By certifying your business to ITSM system against ISO/IEC 20000-1 can bring the following benefits to your organization. 

  • ISO 20000 certification standards have demonstrate the requirements of organization which upholding a reliable IT service and infrastructure.
  • It provide more opportunities to improve the efficiency, reliability and consistency of IT services impacting costs and service.
  • Better alignment between business objectives and IT, reducing risks and improving communication between business areas.
  • Continual Improvement built into the processes which increase the efficiency and productivity.
  • Suppliers and partners will become more integrated and service focused 
  • Its create competitive edge to business .
  • It create loyalty image to business in providing quality IT service to customers.

A company complies to one of the internationally recognised ISO management systems.